E-Mail Questions
 How do I access my Webmail?
Your Web mail is located at http://webmail.yourdomain.com
You need to create your e-mail accounts in your (PSA) Plesk Server Administrator before using webmail.
Every e-mail accounts in your domain will be able to use the Webmail feature.
How do I block unwanted e-mail (SPAM)?
The only way to do this is via your Webmail interface (http://webmail.yourdomain.com). If there is no messages in your webmail Inbox, it's because your e-mail software (Outlook, Outlook Express) does not leave messages on the mail server. To leave messages on the mail server, open your e-mail software and locate the option to leave messages on the server for at least 5 days. That way you will be able to see the messages via webmail and apply the filters.
To use the blacklist feature in HORDE...
1. Login your e-mail account using http://webmail.yourdomain.com.
2. Go to your Inbox. On the left of the messages there are little checkboxes. Click on the checkbox next to the unwanted e-mail.
3. Notice a link called "Blacklist" at the top of the messages list. Click on the "Blacklist" link. On the next page you will be in the Filter Rules page. Click on the "Apply All Rules" button. You are done. You can go back to modify, delete or set more filters in the Options area in Webmail.
How
do I configure my email client for POP3 email?
server name: mail.yourdomain.com
server type: POP3 server
username: your username; Ex: info@yourdomain.com, “info” is the username.
password: your password; the password you set for info@yourdomain.com e-mail account in Plesk (PSA).
How do I set up a catch-all e-mail?
You can setup a catch-all e-mail address in your Plesk panel under the "Preference" button.
Please go to the following URL:
http://www.plesk.com/Product/PSA/tutorials/plesk6-enduser-tutorials/plesk6_eu_defaultemail.htm
The above link is a Flash tutorial that will show you how to do this in Plesk.
What is the Outgoing Mail Server (SMTP)?
server name: mail.yourdomain.com
server type: SMTP
username: your username; Ex: info@yourdomain.com, “info” is the username. password: your password; the password you set for info@yourdomain.com e-mail account in Plesk (PSA).
Make sure you check the "Authentication is Required" box in your options.
Be aware that in the efforts to control spam, some ISPs do NOT allow the use of any other SMTP server for outgoing mail other than their own. You will need to use your ISP's SMTP server to send mail. This is out of our control.
How do I create e-mail accounts in Plesk (PSA) and can I have more e-mail address at my domain?
You can have unlimited e-mail accounts. To add e-mail accounts go to your PSA control panel at: http://yourdomain.com:8443
Here's how you can create a POP3 account for your domain:
1) Log in to your PSA control panel.
2) Click on MAIL.
3) Enter the mailname that you want to create (ie. "bob", NOT the full address: bob@yourdomain.com).
4) Click on ADD.
5) On the following page, Check the "Mailbox" checkbox.
6) Enter the new password and confirm the new password.
7) Scroll down the page and Click on UPDATE.
NOTE: If Plesk rejects your password during the initial setup of your new e-mail account, please remove the e-mail account and recreate it from scratch. Hint: Do not use dictionary words, use both letters and numbers for passwords.
I can't get my e-mail messages, I get disconnected.
If you get a error message similar to as follows when you try fetching your messages;
'The connection to the server was interrupted. If this problem continues, contact your server administrator or Internet service provider (ISP).'
SENARIO;
If a user is downloading e-mail, and for
some reason, say a power cut, telephone line
instability or something like that, he gets disconnected,
he may not be able to re-download his mail because of
a pop-lock file that was created for his initial
session....
HOW TO FIX;
Delete and recreate your problematic e-mail account in Outlook or your favority e-mail software.
If you get a error message similar to as follows when you try fetching your messages;
'The server responded: +OK 810 octets follow.'
SENARIO;
"octets follow" means that there is an email on the server that Outlook cannot download. Most of the time we find that the emails are "long" rather than large. Other reasons include malformed email messages (like one with no subject or no body)
HOW TO FIX;
The user has to login via webmail to delete the offending email message. You can access your webmail at http://webmail.yourdomain.com. (Replace "yourdomain.com" with your own domain name)
What is the maximum e-mail file attachement size?
The limit for e-mail file attachements is set to 5000KB per message and cannot be changed. This attachement file size limit is set server wide and is not user configurable.
Sending large e-mail attachements is not recommended as your receiver may timeout and so as you.
If you want to receive large files, ask your sender to provide you a URL link to the file so you can download it. The same will apply for you if you want to send or transfer a large file to someone. Upload the file in your httpdocs directory and provide a link to it in your e-mail message (Example: http://www.yourdomain.com/yourfile) and your receiver can simply click on that URL link to download the file.
What is "Unlimited E-mail Quota"?
When your E-mail account quota is set to unlimited in your control panel, this unlimited quota stands for unlimited use of the total amount of disk space available for your entire hosting account..., hense, this e-mail account is unlimited to use your total allowed and available disk space. If your hosting account is near its maximum disk space allowed, you may not be able to receive e-mail attachements that would exceed your total disk space allowed.
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